Refund policy

RETURNS AND REFUNDS

Thank you for shopping with Fille Garçon. We hope you love your order, but if it isn’t quite right, we’re happy to help.

REQUESTING A RETURN

For UK online orders, please notify us within 14 days of receiving your order if you wish to cancel. You then have a further 14 days to send the items back.

Email howdy@fille-garcon.co.uk with your order number and the items you wish to return. We will send you a returns slip, the appropriate warehouse address and instructions.

For international orders, please contact us within 14 days of receiving your order so we can provide the appropriate return instructions.

ITEM CONDITION

You may try items on as you would in a shop. Please return them in their original condition and include the original tags and packaging where possible.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and fit. Missing original packaging alone does not prevent you from exercising your statutory cancellation rights.

RETURN POSTAGE AND PACKING

Although we offer free delivery, customers are responsible for return postage costs when returning an item because they have changed their mind.

You may use Royal Mail or another courier. We kindly ask you to use a tracked service and retain your tracking details and proof of postage until your return has been processed.

Please pack your items securely and include the completed returns slip, or a note with your name and order number, inside your parcel.

Once posted, please email us your tracking details.

If your item is faulty, damaged or incorrect, please contact us before posting it back so we can arrange the return and cover reasonable return postage costs.

REFUNDS

Refunds will be issued to your original payment method.

For UK orders cancelled under your statutory cancellation rights, we will issue your refund within 14 days of receiving the returned items or evidence that you have sent them back, whichever is earlier.

If you paid a delivery charge, we will also refund the standard outbound delivery cost where required by law. Any additional amount paid for premium delivery is not refundable.

Please allow additional time for your bank or payment provider to make the refund available.

FAULTY, DAMAGED OR INCORRECT ITEMS

We take great care with every order. If your item arrives faulty, damaged or incorrect, please email howdy@fille-garcon.co.uk so we can help put things right.

Please include your order number and details of the issue, with photographs where helpful.

We will arrange a refund, replacement or other appropriate remedy in accordance with your consumer rights, and cover reasonable return postage costs.

EXCHANGES

We currently do not offer direct exchanges. If you would like a different size or style, please return your original item for a refund and place a new order.

YOUR CONSUMER RIGHTS

Nothing in this policy affects your statutory consumer rights.